We strive to ensure customer satisfaction. Below is our policy regarding returns and refunds:
Refund Eligibility
- Unused Gift Cards: Refunds are available for unused gift cards within 15 days of purchase. The refund period begins on the date of purchase.
- Undelivered Products: If the product has not been delivered, a return is possible at any time.
Once a gift card has been redeemed with a supplier, the supplier’s Terms and Conditions will apply. Please review these terms carefully before purchase.
Refund Process
- Refund Recipient: Refunds will be issued to the original purchaser and credited to the payment method used during the transaction.
- Processing Time: Refunds typically take 5 to 10 working days to appear in the purchaser’s account.
To initiate a refund, contact our customer service team at [email protected].
Exchange Policy
If more than 30 days have passed since your purchase, we offer the option to exchange your gift card for another one available on our website, up to the value of the current voucher.
Discretionary Refunds
Refunds are assessed on a case-by-case basis. While we make every effort to accommodate requests, refunds are not available for games that have been played or keys that have been redeemed. Refund requests must be submitted within 7 days of the key being delivered to the purchaser.
Non-Refundable Products
Certain products may not be eligible for refunds. If you have any questions about a specific product’s refund eligibility, please contact our support team for assistance.